Introduction

Rainier Global Solutions LLC ("we", "us", "our") provides outsourced software development services through our strategic partners based in Vietnam. We are committed to protecting the privacy and security of our clients, partners, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us or use our services.

Information We Collect

  • From Clients and Prospective Clients
    • Full name, company name, and job title
    • Email address and phone number
    • Company billing and shipping addresses
    • Project-related documentation
    • Payment and invoicing details
  • Automatically Through Our Website
    • IP address and browser data
    • Device and usage information (via cookies)
    • Access times and referring URLs
  • From Vietnamese Development Partners
    • Contact names and professional details for coordination purposes
    • Work performance metrics and team engagement reports (non-sensitive)

How We Use Your Information

  • To provide and manage our outsourced development services
  • To facilitate communication between clients and development teams
  • To handle billing, contracts, and legal compliance
  • To improve our website and service offerings
  • To conduct internal audits, analytics, and reporting

Disclosure of Information

  • Our vetted Vietnamese outsourcing partners (for project execution only)
  • Authorized personnel and contractors bound by confidentiality
  • Legal or regulatory authorities when required by law
  • Third-party service providers (e.g., payment processors, CRM tools)

We do not sell personal data to any third parties.

International Data Transfers

Your information may be transferred and processed in Vietnam, the U.S., or other countries where we or our partners operate. We ensure all such transfers are done under appropriate safeguards (e.g., contractual clauses, NDAs).

Data Retention

  • To fulfill the purposes outlined in this policy
  • To comply with legal and contractual obligations
  • To resolve disputes and enforce our agreements

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or destruction. While we strive to use commercially acceptable means, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing
  • Withdraw consent at any time (where applicable)
  • File a complaint with a supervisory authority

To exercise your rights, contact us at mleaver@rainierglobalsolutions.com.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance your experience and collect analytics. You may control cookies through your browser settings.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date."

Contact Us

Rainier Global Solutions LLC
179 Dow Ridge Drive N, Eatonville, WA 98328
Email: mleaver@rainierglobalsolutions.com
Phone: 253-256-5250